Privacy Policy

1. Information We Collect

We collect information you provide directly to us through our website forms, including your name, phone number, email address and any messages you send. We also collect information automatically through cookies and tracking technologies to understand how you use our site.

2. How We Use Your Information

We use your information to process your orders, confirm your delivery address, respond to your inquiries, send order updates and improve our website. We do not sell your personal data to third parties.

3. Legal Basis for Processing (Australian Privacy Act)

We process your personal information under the Australian Privacy Act 1988. Your consent to our terms when submitting the order form provides the legal basis for order processing and delivery confirmation.

4. Sharing Your Information

We share your information only with our courier delivery partners to complete your order. These partners are required to protect your data with the same standards we maintain.

5. Data Security

We use industry-standard encryption and security measures to protect your personal data. However, no system is 100% secure, and you use our website at your own risk.

6. Your Privacy Rights

Under the Australian Privacy Act, you have the right to request access to your personal data, correct inaccurate information, and request deletion of your data. You can submit requests to support@detoxhipis.shop. If you have concerns about how we handle your data, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. International Data Transfer

Your data is stored and processed within Australia and is not transferred internationally unless necessary for order fulfillment.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill legal obligations. Order information is kept for 7 years for taxation purposes.

9. Children's Privacy

Forona Complete Care is not intended for children under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the data immediately.

10. Third-Party Services

Our website uses Google Analytics for website analytics and Google Maps for location information. These services collect data according to their own privacy policies. We do not use retargeting or Google Ads conversion tracking that would require additional data sharing.

11. Cookies

We use cookies to enhance your experience and maintain your consent preferences. See our Cookie Policy for complete details about cookie usage and how to manage your preferences.

12. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about our privacy practices, please contact us at support@detoxhipis.shop or call +61 2 8914 7756 during business hours (Mon-Fri, 09:00-17:00 AEDT).